Frequently Asked Questions
Orders and shipping
Browse Products:
Explore our website and browse through our wide range of products. Click on the items you want to purchase to view detailed information.
Add to Cart:
Once you’ve found what you’re looking for, click the “Add to Cart” button. You can continue shopping or proceed to checkout.
Review Your Cart:
To finalize your order, go to your shopping cart. Here, you can review your selected items, make any necessary adjustments, and see the total cost.
Checkout:
Click the “Checkout” button to start the checkout process. You’ll need to provide your shipping address, contact information, and payment details.
Payment:
Choose your preferred payment method (Easypaisa, Cash on Delivery, etc.) and complete the payment process securely.
Place Order:
After confirming your order details and payment, click the “Place Order” button. You will receive an order confirmation email shortly.
Track Your Order:
You can track the status of your order through your account or by using the tracking information provided in your confirmation email.
You can track your order by logging into your account and navigating to the “Order History” section. We also send order status updates via email.
Our delivery time nationwide is 4-7 working days and Karachi delivery time is 2-3 working days, after the order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.
Thank you for being so interested in our products. Currently, we only offer shipping within Pakistan. We apologize for any inconvenience this may cause. We are focused on providing the best service to our domestic customers at this time. If you have any other questions or need further assistance, please feel free to ask, and we’ll be happy to help.
We partner with trusted courier services to ensure the safe and timely delivery of your orders. The specific courier service may vary depending on your location. Rest assured that we work with reliable and reputable courier companies to provide you with the best shipping experience possible. Once your order is dispatched, you will receive a tracking number, allowing you to monitor the progress of your delivery. If you have any preferences or questions regarding the courier service for your order, please feel free to reach out to our customer support team, and we will do our best to accommodate your request. Your satisfaction is our priority, and we aim to make your shopping experience as convenient as possible.
Yes, We take security seriously. We use industry-standard encryption protocols to protect your data. Your information is safe with us.
Yes, We regularly run promotions and discounts. Keep an eye on our website and subscribe/Follow to our Social Media Pages to stay updated on the latest deals.
You may be able to change or cancel your order within a certain time frame before dispatch. Please contact our customer support team as soon as possible for assistance.
At this time, we do not currently have a formal loyalty rewards program in place. We are always exploring ways to enhance our customer experience and appreciate your suggestion.
Payments and Returns
For your convenience, we accept Cash on Delivery and Easypaisa for all orders across Pakistan.
We at Singhar understand the importance of Returns & Replacements when it comes to shopping online. However, in order to evade fraudulent activities, the following conditions must be met to be eligible for our Return & Replacement offer:
- Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.
- Claims must be raised within 24 hours of the delivery date. Any claim raised after 24 hours of the delivery date will not be accepted.
- Customers are welcome to open and inspect their ordered products upon delivery to ensure complete satisfaction.
- Claimed item must not be unsealed / used and should stay in its original packaging & condition.
- Replacement will only be issued against claims that are posted back to our warehouse within 7 days of the delivery date. Once the return is received and analyzed by the quality assurance team, replacement will be issued upon successful product condition evaluation.
- Customers can choose to send the item back to our address.
- The items being returned are the customer’s responsibility until they reach our warehouse, so should be properly packed to avoid delivery damages.
- Replacement of the same product & shade will be preferred. Change of mind or shade or product is not encouraged for replacement – please report the case in detail to the Customer Service team for any possibility.
If you receive a damaged or incorrect item, please contact our customer support team immediately.
We will arrange for a replacement or refund once investigate.
Claims must be raised within 24 hours of the delivery date. Any claim raised after 24 hours of the delivery date will not be accepted.
You can reach our customer support team through WhatsApp Number +92-337-125-2185 and also via the “Contact Us” page on our website, or by emailing support@singhar.pk. We aim to respond within 24 hours.
We understand that sometimes returns are necessary. Here’s our refund process:
- Initiate your request: Find the order you’d like to return and initiate the return process by contacting the Customer Support Team. Once it gets approved by the team, the following actions are required.
- Pack and Ship: Carefully pack the item(s) you’re returning in their original packaging. Include any accessories or documentation.
- Send It Back: Ship the package to the return address provided in your return request. Make sure to use a trackable and insured shipping method to ensure safe delivery.
- Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy conditions.
- Refund Processing: If the return is approved, we will process your refund. The refund will be issued using your original payment method.
- Confirmation: You’ll receive an email notification confirming the refund has been processed. Please allow a few business days for the refund to reflect in your account, depending on your payment method and bank.
