Privacy Policy

Last Updated: May 9, 2025

This Privacy Policy describes how Singhar (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our website, singhar.pk (the “Website”) and our services. Singhar is an online store based in Pakistan specializing in 100% original and premium cosmetic products, ensuring customer satisfaction regarding the product and its condition upon receiving and using it within Pakistan. We operate solely online and do not have a physical store address.

1. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal information, please contact us with priority via:

  • WhatsApp: +92-337-125-2185
  • Email: support@singhar.pk

2. Information We Collect

We collect the following types of personal information from you:

  • Information You Provide:
    • Account Information: When you create an account on our Website, we collect your name, email address, and password.
    • Order Information: When you place an order, we collect your name, shipping address, billing address (if different), email address, and phone number.
    • Customer Support: When you contact us for support, we may collect your name, email address, phone number, order details, and the content of your communication.
    • Marketing Communications: If you subscribe to our newsletter or marketing emails, we collect your email address.

  • Information Collected Automatically:
    • IP Address: Your device’s IP address is collected for security purposes and to understand website traffic.
    • Device Information: We may collect information about your browser type, operating system, and device type.
    • Browsing Data: We track the pages you visit on our Website, the time spent on those pages, and the links you click.
    • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyze website traffic (using Google Analytics), and personalize content. You can manage your cookie preferences through your browser settings.
    • Social Media Interactions: If you interact with our social media accounts on Facebook and Instagram (e.g., liking, commenting, sharing), those platforms may provide us with certain information according to their privacy policies.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and Fulfilling Orders: To process your orders, arrange for shipping, and communicate with you about your purchases.  
  • Account Management: To create and manage your account on our Website.
  • Customer Support: To respond to your inquiries, assist, and resolve any issues you may have.
  • Marketing Communications: To send you newsletters, promotions, and updates about our products (only if you have opted in). You can unsubscribe at any time.
  • Improving Our Services: To analyze website usage and customer behavior to improve our Website, products, and services.
  • Security: To protect our Website and customers from fraud, unauthorized access, and other security threats.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Legal Basis for Processing

Our legal basis for processing your personal information depends on the specific context. Generally, we process your information based on:

  • Contract: Processing your order and managing your account is necessary for the performance of a contract with you.
  • Consent: For marketing communications and the use of non-essential cookies, we rely on your consent.
  • Legitimate Interests: We may process your information for our legitimate interests, such as improving our services and preventing fraud, provided that your rights and freedoms do not override these interests.
  • Legal Obligations: We may process your information to comply with legal obligations.

5. Sharing of Your Information

We may share your personal information with the following categories of third parties:

  • Service Providers: We share information with service providers who assist us with payment processing (Easypaisa), shipping (third-party courier services), website hosting, analytics (Google Analytics), email marketing, and customer support. These providers are contractually obligated to protect your information.  
  • Social Media Platforms: If you interact with our social media pages, information may be shared with Facebook and Instagram according to their respective privacy policies.
  • Legal Authorities: We may disclose your information if required by law or in response to a valid legal request.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for as long as you maintain an account with us, to process your orders, to provide customer support, to comply with legal obligations, and to resolve disputes. We may retain certain information for a longer period for archiving or statistical purposes.  

7. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical and organizational safeguards appropriate to the sensitivity of the information we process. However, please understand that no method of transmission over the internet or method of electronic storage is completely secure.  

8. Your Rights

You may have certain rights regarding your personal information, depending on applicable laws. These rights may include:

  • Right to Access: You may have the right to request access to the personal information we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information.  
  • Right to Erasure: You may have the right to request the deletion of your personal information under certain circumstances.
  • Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise these rights, please contact us using the contact information provided in Section 1. We will respond to your request under applicable law.  

9. International Data Transfers

As our store is based in Pakistan and we primarily serve customers within Pakistan, your personal information will generally be stored and processed within Pakistan. If we transfer your information to service providers located outside of Pakistan, we will take appropriate steps to ensure that your personal information is protected under applicable data protection laws.  

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

11. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.

By using our Website and services, you consent to the terms of this Privacy Policy.